This paper proposes a simple model to characterise the different stages of short telephone transactions. It also discusses the impact of the context o...
It is estimated that by the end of 2001 as many as 500 million people worldwide will use cellular services. The nature of hands-busy and eyes-busy sit...
Automated call routing is the process of associating a user's request with the desired destination. Although some of the call routing functions can of...
En Amérique du Nord, les gens appellent le service d'assistance annuaire pour obtenir le numéro de téléphone d'une entreprise ou d'une résidence. L'in...
The commercial viability of automating large scale directory assistance is shown by presenting new results on the recognition of large numbers of diff...
