Résumé: Learning is an essential requirement for humans, and its means have evolved. Ten years ago, Massive Open Online Courses (MOOCs) were introduced, attracting many interests and learners. MOOCs provide forums for learners to interact with instructors and to express any problems they encounter in the educational process. However, MOOCs have a high dropout rate due to the difficulties of following up on learners' posts and identifying the urgent ones to react quickly. This research aims to assist instructors in automatically identifying urgent posts, making it easier to respond to such posts rapidly, increasing learner engagement, and improving course completion rate. In this paper, we propose a novel classification model for identifying urgent posts. The proposed model consists of four stages. In the first stage, the post-text is code-encoded and vectorized using a pre-trained BERT model. In the second stage, a novel feature aggregation model is proposed to reveal data-based relationships between token features and their representation in a higher-level feature. In the third stage, a novel model based on convolutional neural networks (CNNs) is proposed to reveal the meaning of a text context more accurately. In the last stage, the extracted composite features are used to classify the text of the post. Several experimental studies were conducted to get the best performance of the proposed stages of the system. The experimental results demonstrated the architectural efficiency of the proposed feature aggregation and multiple CNN models, as well as the accuracy of the proposed system compared to the current research.

Langue: Anglais