The initially revolutionary DSS agenda is now ancient history. This paper argues that "decision support" provides a richer basis than "DSS" in both pr...
This paper examines key drivers of consumers' intention to continue using business-to-consumer e-commerce services. Multiple theoretical perspectives...
Prior research on artificial agents/agencies involves entities using specifically tailored operational strategies (e.g., for information retrieval, p...
Customer Relationship Management (CRM) is a valuable concept for hospitals to establish long-term physician relationships. Given predetermined reimbu...
The dynamics of customer relationship are being reshaped by price-setting processes such as online auctions. This paper analyzes price setting proces...
