This paper develops an economic model that captures consumer shopping channel choices based on shopping channel characteristics and consumer risk prof...
The initially revolutionary DSS agenda is now ancient history. This paper argues that "decision support" provides a richer basis than "DSS" in both pr...
This paper examines key drivers of consumers' intention to continue using business-to-consumer e-commerce services. Multiple theoretical perspectives...
Prior research on artificial agents/agencies involves entities using specifically tailored operational strategies (e.g., for information retrieval, p...
Customer Relationship Management (CRM) is a valuable concept for hospitals to establish long-term physician relationships. Given predetermined reimbu...
